This Payment Policy explains how Duckysino — operated by KORNELITY S.R.L. at duckysiino.nl — handles deposits, withdrawals, identity verification, and related financial matters. By making any financial transaction on the platform, you confirm that you have read, understood, and agreed to the terms set out below. Duckysino operates under Tobique Gaming Commission Licence No. 38 and Curaçao Licence OGL/2025/7124/1678, and all payment activity is governed by those licensing frameworks.

1. General Principles

Duckysino is committed to providing a fast, transparent, and secure cashier experience. All deposits and withdrawals are processed in Euro (€). Funds held in your account are player funds and will not be used for any operational purpose by KORNELITY S.R.L. Only registered account holders may make deposits or request withdrawals. You must be of legal gambling age in your jurisdiction and your account must be in good standing to conduct any financial transaction.

All payment activity is subject to Duckysino's Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations. Duckysino reserves the right to request documentation at any stage and to delay or decline a transaction where verification requirements have not been satisfied.

2. Supported Payment Methods

Duckysino offers a broad range of deposit and withdrawal options across cards, e-wallets, bank transfer solutions, prepaid vouchers, and cryptocurrency. All transactions are processed with no fee applied by Duckysino. Please be aware that your own bank, e-wallet provider, or crypto network may apply independent charges, for which Duckysino accepts no liability.

2.1 Accepted Deposit Methods

Deposits are credited to your Duckysino account immediately upon confirmation from the payment provider. If a deposit does not appear in your account within a reasonable timeframe, please contact our support team via live chat or at [email protected] before making a further attempt, in order to avoid duplicate transactions.

2.2 Accepted Withdrawal Methods

Processing times quoted above begin once Duckysino has approved and dispatched the withdrawal. Subsequent delivery times are subject to the policies and technical timescales of individual payment providers and are beyond Duckysino's direct control.

3. Deposit Conditions

• The minimum deposit is €10 for cards, e-wallets, and bank transfer methods, and €20 for cryptocurrency payments.
• Deposits must be made from a payment method held in your own name. Third-party deposits are not permitted under any circumstances.
• Duckysino does not accept deposits made using credit facilities or funds that are not your own.
• Paysafecard and similar prepaid voucher instruments may be available for deposits but are not available as withdrawal methods. If you deposit with a prepaid voucher, you will be required to withdraw via an alternative eligible method.
• Duckysino reserves the right to decline a deposit or to request additional information where there are reasonable grounds to do so under its AML obligations.
• All deposits are subject to any applicable bonus terms where a promotional offer has been activated at the time of deposit.

4. Withdrawal Conditions

4.1 General Withdrawal Rules

• The minimum withdrawal amount is €20 for most methods and €50 for Visa and Mastercard.
• The standard weekly withdrawal limit is €3,000. VIP members may withdraw up to €20,000 per week depending on their loyalty tier.
• Wins exceeding €15,000 may be paid in monthly instalments of up to €15,000 per instalment. Duckysino will notify you if this condition applies to your withdrawal request.
• Withdrawals must be made to the same payment method used to make your most recent deposit, provided that method supports withdrawals. This is a standard anti-fraud and AML requirement.
• The name on your Duckysino account must match the name on the payment method used. Any discrepancy will result in the withdrawal being held pending verification, and may lead to reversal of the request.
• Duckysino does not charge a withdrawal fee. Any charges levied by your payment provider or banking institution are your own responsibility.
• Withdrawals will only be processed once all relevant wagering requirements attached to active bonuses have been met, or the bonus has been forfeited.
• Duckysino reserves the right to process large withdrawals in multiple tranches and to apply additional verification steps proportionate to the size of the withdrawal.

4.2 Withdrawal Processing Procedure

Once you submit a withdrawal request through the cashier, Duckysino will review and process the request in accordance with the timescales set out in the table in section 2.2. During peak periods or where additional verification is required, processing may take longer. You will be notified via email or live chat if any further action is required from you.

Duckysino recommends completing KYC verification before submitting your first withdrawal request in order to avoid unnecessary delays. See section 5 below for full details on our verification process.

5. Identity Verification (KYC)

In accordance with our obligations under the Tobique Gaming Commission Licence No. 38 and Curaçao Licence OGL/2025/7124/1678, as well as applicable AML and counter-terrorism financing regulations, Duckysino is required to verify the identity of all players prior to processing their first withdrawal. Verification may also be requested at any other point where Duckysino considers it necessary.

5.1 Required Documents

• Proof of Identity: A valid government-issued passport or national identity card, showing your full name, photograph, date of birth, and document number.
• Proof of Address: A recent utility bill, bank statement, or similar official document issued within the last three months, clearly showing your full name and current residential address.
• Proof of Payment Method: A screenshot or photograph of the payment method used to fund your account, sufficient to confirm ownership. For cards, the middle eight digits may be obscured for security; the first six and last four must be visible along with your name.

Additional documentation may be requested where Duckysino has reasonable grounds to seek further assurance, including but not limited to proof of source of funds or source of wealth.

5.2 Verification Timescale

Duckysino aims to complete standard KYC verification within approximately 48 hours of receiving all required documents in acceptable form. Withdrawals will be held pending successful verification. Submitting clear, legible, and complete documentation will help to ensure this process is completed as efficiently as possible.

Documents should be submitted through the secure upload facility within your account, or as directed by the Duckysino support team. Duckysino will store all submitted documents securely and in compliance with applicable data protection regulations.

6. Cryptocurrency Payments — Special Conditions

Duckysino accepts deposits and withdrawals in Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC). Cryptocurrency transactions are processed at the exchange rate applicable at the time of the transaction. As cryptocurrency valuations are subject to market fluctuation, the Euro-equivalent value credited or debited may differ from the value at the time the transaction was initiated.

The following specific conditions apply to all cryptocurrency transactions on duckysiino.nl:

• The minimum cryptocurrency deposit is €20 (equivalent at the time of transaction).
• Cryptocurrency withdrawals are processed instantly once approved, with no upper weekly limit imposed by Duckysino.
• You are solely responsible for ensuring that you enter the correct wallet address when requesting a crypto withdrawal. Duckysino will only attempt to recover funds sent to an incorrect address where the value involved exceeds €5,000. Any such recovery attempt will incur a fee of 0.1 BTC, which will be deducted from the recovered amount.
• Duckysino accepts no responsibility for losses arising from incorrect wallet addresses where the above conditions are not met.
• Always verify your wallet address carefully before confirming any withdrawal request. Blockchain transactions are irreversible once broadcast to the network.

7. Withdrawal Limits Summary

VIP withdrawal limits are assigned in accordance with your loyalty tier status at the time of the withdrawal request. Duckysino reserves the right to review and adjust individual limits where there are compliance, fraud prevention, or responsible gambling grounds to do so.

8. Bonus Funds and Withdrawals

Bonus funds awarded as part of Duckysino's welcome package or any other promotional offer are subject to a 35x wagering requirement on the bonus amount before a withdrawal of associated winnings can be processed. Each welcome bonus instalment expires after one week if the wagering requirement has not been met within that period.

You may choose to forfeit an active bonus at any time in order to withdraw your remaining real-money balance, subject to the standard verification and withdrawal conditions set out in this policy. Forfeiting a bonus will result in the loss of any associated bonus funds and any winnings derived solely from bonus play that remain subject to wagering.

Free Spin winnings and other promotional rewards are subject to the specific terms of the promotion under which they were awarded. Please refer to the relevant promotion page on duckysiino.nl for full details.

9. Failed, Declined, or Reversed Transactions

Transactions may be declined or reversed for a number of reasons, including but not limited to:

• Insufficient funds in the payment account.
• A mismatch between account name and payment method details.
• Failure to complete KYC verification within the required timeframe.
• Suspected fraudulent activity or a triggered AML flag.
• Technical issues on the part of a third-party payment provider.
• The use of an unsupported or restricted payment method.

If a withdrawal is reversed to your Duckysino account balance, you will be notified and given the opportunity to resubmit using an eligible method. If a deposit fails but funds have left your payment account, please contact us immediately at [email protected] or via 24/7 live chat, providing full transaction details so that we may investigate.

10. Account Name and Ownership

Your Duckysino account must be registered in your own full legal name. All payment methods linked to your account must belong to you personally. Duckysino will not process withdrawals to payment accounts held in a third party's name, nor accept deposits from payment accounts not belonging to the registered account holder.

Where a name discrepancy is identified — whether on deposit, during KYC, or at the point of withdrawal — Duckysino reserves the right to suspend the relevant transaction, freeze the account balance pending investigation, and request additional documentation. In cases where fraud or deliberate misrepresentation is confirmed, Duckysino may close the account and withhold funds in accordance with applicable regulations.

11. Currency

All transactions on duckysiino.nl are conducted in Euro (€). Where a deposit is made in a different currency — for example, via a cryptocurrency with a real-time EUR conversion — the amount credited to your account will reflect the Euro equivalent at the prevailing exchange rate at the time of the transaction. Duckysino accepts no responsibility for currency conversion losses arising from fluctuating exchange rates.

12. Security of Payment Information

Duckysino employs industry-standard SSL encryption across all pages of duckysiino.nl to protect your financial and personal data in transit. Payment information is processed via regulated and certified third-party payment service providers. Duckysino does not store full card numbers or sensitive authentication data on its own servers.

You are responsible for maintaining the security of your account login credentials. If you suspect unauthorised access to your account, please contact support immediately via live chat, email at [email protected], or by telephone at +49 01516 458215.

13. Dormant Accounts

Where an account has been inactive for an extended period, Duckysino may apply an account maintenance fee in accordance with its general Terms and Conditions. Any remaining real-money balance will be preserved subject to those terms. If you believe your account has been incorrectly marked as dormant or wish to reactivate it, please contact our support team for assistance.

14. Responsible Gambling and Financial Controls

Duckysino is committed to responsible gambling and provides a range of tools to help you manage your play and spending. You may set deposit limits, loss limits, session limits, and cooling-off periods through your account settings or by contacting customer support. These tools are available at any time and free of charge.

If you are concerned about your gambling habits, Duckysino encourages you to make use of these tools and to seek help from recognised responsible gambling organisations. Self-exclusion is available upon request and will result in the closure of your account and the return of any eligible real-money balance.

Duckysino will never encourage you to deposit funds you cannot afford to lose. If you wish to discuss responsible gambling measures or financial limits on your account, please contact us at [email protected] or via 24/7 live chat.

15. Changes to This Policy

KORNELITY S.R.L. reserves the right to amend this Payment Policy at any time. Where changes are material, Duckysino will endeavour to provide reasonable notice to registered players via email or a prominent notice on duckysiino.nl. Continued use of the payment services following the publication of any amendment constitutes acceptance of the revised policy. It is your responsibility to review this page periodically to stay informed of any updates.

16. Contact Us

If you have any questions regarding this Payment Policy or any aspect of your financial transactions on duckysiino.nl, please contact Duckysino's customer support team, who are available 24 hours a day, seven days a week:

• Live chat: Available directly on duckysiino.nl at any time
• Email: [email protected]
• Telephone: +49 01516 458215

This Payment Policy is issued by KORNELITY S.R.L., the operator of Duckysino at duckysiino.nl, and is effective from the date of publication.